Frequently Asked Questions
First, check out our online catalog. This is a representative selection of our offerings from both retail and corporate lines. Several vendors offer a very wide variety of styles and colors. Once you have an idea, we like to say about 3 styles of interest, submit a quote request and we will contact you within 24 hours with availability. From there we can work together to review your logo and finalize the charges for your purchase order.
All of our brands have minimum orders. Free embroidery is provided to orders that meet this minimum. The standard minimum order is 6 pieces of the same style and color. Some brands can be ordered below the minimum, with additional fees applied. Call our sales team to confirm minimum requirements and fees: 855-307-4942.
For the most accurate and up-to-date sizing info, please check individual brand websites.
Sample orders intended to fulfill larger orders can be placed, providing all other factors meet the manufacturer requirements. Sample availability and shipping timelines vary by brand. Samples are nonreturnable and nonrefundable.
No. GCC is located in Montana, one of 5 US states with no sales tax requirement.
We will embroider up to a 5-inch square logo in one area (chest or arm) for free. Some limitations apply- please contact us for more details on pricing for larger decoration.
You can email your logo to firstname.lastname@example.org. Please send your logo as a DST, PDF, AI, EMB, or JPEG file.
Our embroidery machines read files with a DST file extension. If you do not have your logo formatted to a DST, we can create one from the following file types: PDF, AI, EMB, JPEG.
Yes. You may request your created DST files at any time, and your logo will remain available for future orders.
To preserve the brand integrity and quality standards of our vendors, we are expected to decorate all garments we sell. As a decorator recommended by W.L. Gore & Assoc, we are trusted by our vendors to keep their fabric technologies intact during embroidery. There may be instances where the garment cannot be decorated in the traditional way due to size or shape limitations. These situations are handled on a case by case basis.
In addition to embroidery, we also offer a variety of heat transfer and patch application. Contact email@example.com for more details. At this time, we do not screen print.
Production of typical decoration orders will commence within 15 business days of design proof approval. Rush fees apply if you require faster service. Shipping times vary by location.
We are able to expedite shipping from our facility post-production, and in some cases do the same from the vendor pre-production. Quotes are available upon request. Upgraded shipping charges will be estimated and included on your invoice.
Yes! Currently there has not been a location outside of the US that we haven’t been able to ship to. Your preliminary invoice will include all duties, fees, and taxes. To avoid delays, contact our shipping team at the start of your project to find out what documents and additional information are required.
Due to the various factors involved, we do not use customer provided shipping accounts. Shipping costs will be estimated and included on your invoice.
We accept all major credit cards, ACH and check payments. Orders paid by check will not commence until the check is received.
We will email you a copy of your invoice along with a link to our secure payment portal. For your security, we do not keep any payment information on file.
All customers begin on prepay terms. Extended terms may be considered after a history of successful orders is established.
We do our very best to ensure the best experience for you. Your order will be verified in count and quality checked prior to production. In the event that you discover a problem such as a manufacturing defect, or items which have been shipped in error, please contact us right away at firstname.lastname@example.org, or 855-307-4942. Discrepancies between ordered goods and goods actually received must be reported within 5 business days of delivery of those goods.
All sales are final. In the event that you discover a problem such as a manufacturing defect, or items which have been shipped in error, please contact us right away at email@example.com, or 855-307-4942. Discrepancies between ordered goods and goods actually received must be reported within 5 business days of delivery of those goods. Refund processing may take up to 90+ days, depending on processing time from the vendor. Decorated garments are not returnable, regardless of who decorates them. Prior to decoration, it is important to check your order for accuracy and all garments for defects; this is not the responsibility of Glacier Clothing Company.
Upon receipt of your invoice, please review it carefully. Payment of your invoice indicates approval, and orders submitted to the vendor cannot be amended or canceled. Should we encounter an issue with your order from the vendor, we will contact you right away to determine the best course of action. Refund processing may take up to 90+ days, depending on processing time from the vendor.